This Privacy Policy explains how Heritage Walks processes personal data in connection with its website, inquiries, bookings, and guided culinary and market tours. It applies to visitors, prospective guests, and customers who interact with our services in Switzerland.
We may collect identification and contact details, booking and payment information, dietary preferences, group size, preferred dates, language requests, meeting-point details, and communications sent to us. We may also process technical data such as device, browser, and usage information when you visit the website.
We receive data when you submit an inquiry, request a date or group arrangement, provide dietary information, confirm a booking, make payment, or communicate with us by phone or email. Some technical data is collected automatically through the website and related systems.
We may use session cookies to keep the site working during a visit, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies are used only to support operation, performance, and usability of the website.
You can usually block or delete cookies through your browser settings. Where the website uses preference or analytics cookies, you may be able to manage them through your browser controls. If cookies are disabled, parts of the site may not function as intended.
We use personal data to respond to inquiries, arrange dates and group details, confirm dietary information and route suitability, manage bookings and payments, communicate meeting-point and tour details, provide the guided experience, handle customer support, maintain records, improve website operation, and meet legal or accounting obligations.
We may share data with service providers that support website hosting, communications, payment processing, and administrative functions, as well as with venues or tasting partners involved in confirming a route or booking. These parties may process data only for the services they provide to us and under appropriate confidentiality or contractual obligations.
We may share personal data with public authorities, courts, or other parties when required by law, to protect our rights, to respond to lawful requests, or to comply with accounting, tax, or recordkeeping duties.
Use the contact details below for privacy questions or requests relating to this policy.
Subject to legal limits, you may request access to your data, correction of inaccurate information, deletion where appropriate, restriction of certain processing, or objection to processing based on legitimate interests. Where consent is used, it may be withdrawn for future processing.
To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or activity concerned. We may ask for additional information to confirm identity and to locate the relevant records before responding.
Booking, payment, and communication records are retained for the period needed to manage the service, handle follow-up matters, and meet accounting or legal requirements. When data is no longer needed, we delete it or anonymize it where appropriate.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The version shown on the site applies from the date it is posted.
